Step 2

Set up your account

Create your account profile. Select “Special Settings” to let us know if you need wheelchair accessibility or if you are a Reduced Fare cardholder. You can also add a form of payment if you wish to pay with a debit or credit card via the app.

Step 3

Set your pick-up location

Tap on the "Start from" button to set your pick-up location. You can type a business or address and select from a drop-down list, or place a pin on the map of where you'd like to be picked up.

Step 4

Set your destination

Tell us where you'd like to go! Under "Where would you like to go?", click into the "My Destination" field and type in your drop-off location, choose from the search drop-down list, or select a location on the map.

Step 5

Customize your trip

(Optional) Have extra passengers? Need a bike rack, car seat or booster? Click on the "1 Passenger" button above the blue "Book This Ride" button to add passengers or request amenities.

Step 6

Book your trip

The app will show you available trips. Select the one you want to book and tap the blue "Book This Ride" button at the bottom of the screen. The app will pair you with a Zip Shuttle for your trip.

Step 7

Your shuttle is on the way!

You'll receive confirmation that your trip is booked and where you will be picked-up. Get details about your Zip Shuttle, driver, and estimated pick-up time. The app will let you see the vehicle in transit as it makes its way to pick you up. Make sure you're ready to go when your ride arrives!