Travel easier around Alderwood with Zip

a Zip shuttle van parked waiting for passengers

Community Transit's Zip Shuttle on-demand shared ride service is an easy and affordable way to travel around the Alderwood area. Take Zip to the mall, movies, rec center, to run errands, and to connect to our bus services and light rail at Lynnwood City Center Station.

Zip gives you the freedom to go for the same price as our local bus fare, $2.50 or less per ride.

Book a ride today

Call (425) 521-5600 or Download the "GOIN' - Rides for All" app

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Want to know all the details? Learn more about how Zip Shuttle works, see our service areas, and Frequently Asked Questions on our main Zip Shuttle page

Alderwood Shuttle Service Area

Map of Alderwood Service Area

Fares & availability

Zip Shuttle Alderwood runs from 5 a.m. until 10 p.m., 7 days a week

$2.50

Adults
(19-64)

Free

Youth
(18 & younger)

$1.25

ORCA LIFT /
Reduced Fares

$2.50

Adults
(19-64)

Free

Youth
(18 & younger)

$1.25

ORCA LIFT /
Reduced Fares

Ways to pay

close-up of an Orca card

You can pay for your Zip ride with an ORCA card, a debit or credit card, or cash (exact change required). With ORCA, travel over a period of two hours with just one fare, including multiple trips and transfers to buses and other regional transit options.

Learn more about fares and passes or reduced fare programs

Connect to light rail with Zip

The Lynnwood Link Extension brings light rail to Snohomish County! Customers can ride Zip Shuttle Alderwood to Lynnwood City Center Station to connect to light rail.

  • You can take Zip to connect to Link light rail. Zip drops off at the designated spot for Zip and DART paratransit, just outside of the light rail station south entrance. Or connect to Swift Orange Line and other busses.
  • Need help? Come visit us at our Ride Store at Lynnwood City Center Station. Our friendly customer service team is there to help you with any questions you may have.

Your ride, your way

Whether you're heading to the grocery store, a medical appointment, work, or a community event, Zip Shuttle gives you the freedom to get where you need to go. Travel anywhere within our Alderwood service area. Below are some popular destinations where you can take Zip to:

a woman shopping for produce in a grocery store

Go shopping & run errands

  • Alderwood Mall
  • Costco
  • Fred Meyer
  • Walmart
a person in a wheelchair attending a medical appointment

Get to appointments & services

  • Community Health Center
  • Concentra Urgent Care
  • Post office
  • DSHS
an older woman participating in an art class

Enjoy social & community events

  • Lynnwood Recreation Center
  • Lynnwood Senior Center
  • Movie theater
  • Lynnwood Event Center

Cancellation and No-Show policies

Our cancellation and no-show policy helps Zip serve more customers and reduce wait times. Please take a moment to review these rules and help keep Zip moving fast for everyone.

Cancellations:

  • If you no longer need your requested Zip trip, please cancel by hitting the “Cancel” button in the GOIN’ app or by calling (425) 521-5600 if you booked your trip by phone.
  • If you cancel a Zip trip in the GOIN’ app within five minutes of requesting it, there will be a two-minute pause before you can book a trip through the app again.
  • If you cancel a Zip trip in the GOIN’ app after five minutes of requesting it, or you cancel a trip for a second time in the same day, there will be a 15-minute pause before you can book a trip through the app again.
  • If you cancel a Zip trip in the GOIN' app for a third time in the same day, there will be a 24-hour pause before you can book through the app again.
  • You can still book a ride during a GOIN’ app pause by calling (425) 521-5600.

No-Shows:

  • If a Zip vehicle arrives at your requested pick-up location and cannot find you after 5 minutes and attempting to reach you by phone, you will be marked as a No-Show.
  • If you have two No-Shows within a seven-day period, you will be paused from booking through the GOIN’ app for 24 hours. You can still book a ride by phone by calling Zip at (425) 521-5600.