Our service area spans inside the Alderwood area as shown on the service area map. Our vehicles will pick up and drop off riders within this service area at any point where it is safe to do so.

Every Zip shuttle ride is the same fare as a local bus fare from Community Transit: Adult fare is $2.50 per person per ride. Reduced fare of $1.25 available with ORCA LIFT (based on income qualification) or Reduced Fare Permit (senior and disabled persons). Youth 18 and under ride free. Learn more about which fare is right for you.  

Zip service is available every day between 5:00 a.m. to 10:00 p.m.

When you’re ready to go, you can book a ride by calling (425) 521-5600 or via the GOIN' app on Apple or Android devices.

Pay ahead or pay when you board. Pay when you board with your ORCA card or cash. Or pay with a debit or credit card when booking your ride via phone or app. When paying with cash, exact fare is required. When paying with ORCA, each rider must have their own card and must show their card to the driver when boarding. The GOIN' Wallet on our app is not set up to accept ORCA at this time.

No, Zip is an on-demand service, which means you book your ride when you're ready to go.

If you no longer need your requested Zip trip, please cancel by hitting the “Cancel” button in the GOIN’ app or by calling (425) 521-5600 if you booked your trip by phone. Please take a moment to review the Zip cancellation and no-show policies and help keep Zip moving fast for everyone.

Our vehicles can pick up and drop off riders within our Zip Alderwood service area at any point where it is safe to do so.

When booking your ride, you will confirm the address or name of the locations you would like to be picked up and dropped off. The driver will stop at the nearest safe location for the vehicle and for allowing passengers on and off the vehicle.

Once you book and confirm a ride, you will receive notifications when your ride is on the way and once it has arrived at the pick-up location.

Once you book and confirm a ride, you will receive the license plate information of the vehicle coming to pick you up. The vehicles are also labeled with the Community Transit logo, blue and white colors, and Zip shuttle name. You will see “Community Transit Zip Shuttle” across the top of the vehicle windshield in blue lettering.

Please let us know when booking your ride how many riders will be traveling. Note that the largest vehicle can seat up to 6 riders. Passengers aged 18 and younger ride free. If using ORCA, each passenger must have their own ORCA card for fare payment.

The parent or guardian of the child must provide the appropriate safety seat that works with the lap or seat belts on Zip vehicles. Riders are responsible for securing any such safety seat and for ensuring that it fits all legal requirements.

Children under age 10 must be accompanied and supervised by a responsible adult while on Zip service. Riders age 13 and older may be sufficiently mature enough to supervise younger children in certain circumstances. Please let us know when scheduling your trip if any riders are 18 or younger, as youth ride transit free.

If booking the ride through the app, you will have the option of selecting an ADA accessible vehicle. If calling to book your ride, please let the customer service rep know about your mobility device.

Yes. These items should fit on your lap or on floor in front of you and not interfere with other passengers.

Zip is a service provided by Community Transit, your local public transit agency. To remain in compliance with public agency and union agreements, our drivers cannot accept gifts or tips, but we always welcome your feedback about your experience with your driver. Please call (425) 353-RIDE (7433) to leave feedback or fill out our Customer Service Contact Form.

The service area for Zip was determined with the help from Lynnwood residents and community working group. The service area covers the most frequently preferred destinations within the Lynnwood area. 

Community Transit will continue to take customer feedback regarding the service area for Zip. Any future service expansions will be considered during Community Transit service change evaluations.

Like taking other Community Transit services, you may be riding with other passengers on Zip. There may be other passengers on board the vehicle when it arrives to pick you up, or there may be other passenger pick-ups after you’ve started your trip. Those passengers may be dropped off before or after you.

The app will combine trips for efficiency when customers are traveling from nearby locations and to nearby destinations. 

This allows us to serve more customers, reduce wait times, and is more sustainable than solo trips.

Shared rides may add time to your trip, but can help you get picked up faster when the system is busy.

The Zip driver will update you as shared rides happen while on board. If you use the GOIN’ app to book your trips, the app will also notify you that another customer is about to be picked up or dropped off. If you use the call center to book your trips you can request text notifications for shared trip updates.

In accordance with the Americans with Disabilities Act, service or guide animals are allowed on all Community Transit buses and Zip Shuttle. Some pets and non-service animals are allowed to ride with a Community Transit rider with some rules. Please see our Pets and Service Animals policies for full details.

To provide feedback about Zip, please call (425) 353-RIDE (7433) or fill out our Customer Service Contact Form.