All Community Transit Zip Shuttle zones moving to one app on Feb. 1

Pictured above: On Feb.1, 2025, all Zip Shuttle riders will use the same smartphone app to book trips. The app is available to download now at the Apple App Store and Google Play.

Community Transit is making it even easier for riders to book and manage their Zip Shuttle trips with the launch of the new Zip Shuttle app. Starting Feb. 1, all Zip Shuttle riders in Snohomish County will use the same smartphone app to book rideshare trips in all four Zip Shuttle zones Riders can still book Zip rides by phone.

Zip Shuttle is an on-demand rideshare service that costs the same as a bus ride. The Zip Shuttle app is already in use in three of the Zip zones: Arlington, Darrington, and Lake Stevens. The new app will be required for smartphone booking in the Alderwood zone on Feb. 1, replacing the previously used app. Alderwood customers will need to download the new app, or continue booking by phone.

The new app comes with features that make booking a Zip Shuttle faster, more convenient, and tailored to individual needs.

The Zip Shuttle app’s easier user-interface introduces these features:

• Simple Booking: Set pick-up and drop-off locations or drop a pin on the zone map.
• Fast Booking: The app automatically and instantly pairs you with the Zip Shuttle vehicle that will pick you up.
• Precise Trip Details: Enjoy real-time updates for reliable trip planning.
• Sharable Trip Info: Share trip details with friends or family for added safety.
• Saved Favorites: Save frequently visited locations for quick booking.
• Account Customization: Store preferences for faster, hassle-free bookings.
• Additional Options: Request car seats, bike racks, or wheelchair-accessible vehicles.

How to ride Zip Shuttle

With Zip Shuttle, you can request pick up and drop off at any location within a specified zone for the same cost as bus fare – $2.50 for adults or less for eligible reduced fare riders. Youth 18 and under ride free.

To get started, download the “Zip Shuttle” app from the Apple App Store or Google Play to book a ride, or book by calling (425) 521-5600 or toll-free 833-DIAL-ZIP (342-5947). Alderwood zone customers can continue to use the (425) 521-5600 number. Pay with an ORCA card, credit/debit card, or cash (exact change is required). When you pay with an ORCA card, your fare value transfers with you on any transit connections for two hours.

For more information about Zip Shuttle app, visit (425) 521-5600 or communitytransit.org/zip.